If you experience any issues with your liv, try the following solutions:
Difficulty turning on the liv
Press and hold the power button to turn on the liv.
Make sure the battery is fully charged. The battery of the liv takes approximately 70 minutes to completely charge. LEDs on the liv display the battery life. They will begin flashing when the battery needs to be charged. When the LEDs stop flashing and all are on, the battery is fully charged.
Keep in mind that while charging, the liv has a security feature that prevents it from turning on. Make sure your device is not plugged in when you turn it on.
If your device will not turn on with either fully charged battery, your device may need to be replaced. Please send our Customer Experience Team an email at firstname.lastname@example.org describing your issue. Make sure to include the serial number or the order number in the email. We are more than happy to help.
The liv is overheating
The liv will naturally get warmer during extended use. Please keep in mind that if you use the device in very hot environments, the device will get hotter faster.
However, if your liv is overheating or feels too hot for normal use, stop using immediately and send our Customer Experience Team an email at email@example.com describing your issue. Make sure to include the serial number or the order number in your email. We’re here to help.
Difficulty charging your liv
If the liv is overheating and you try to charge it, the charging process may not start. Please, wait for the device to cool down. If the problem persists, please contact our Customer Experience Team at firstname.lastname@example.org describing your issue. Include the serial number or the order number in your email. We’ll get you sorted right away.
We highly recommend replacing your liv’s Attachments every 60-90 days.