Support

How to Contact Us

Due to the holiday season we are experiencing a high volume of inquiries, should you send an email to support, please allow us up to 72 hours to respond. We apologize for any inconvenience this may cause. We are working as hard as we can to address your request.

If you are reaching out regarding the status of your order, please note that Fedex is experiencing longer than usual processing time due to high demand.


By Phone:
+1 (866) 221-2185
8:30am - 6:00pm PST, Monday - Friday
**In an effort to support you, we are available by phone during the following extended hours:
Thanksgiving Day, Nov. 26, 8:30am - 6:00 pm PST
Saturday Nov. 28 & Sunday Nov. 29, 9:00 am - 5:00 pm PST

By Chat:
Available on the bottom right corner throughout the website
9:00am - 5:30pm PST, Monday - Friday (excludes federal holidays)

By Email:
Submit an email

Order Cancellation, Warranty & Returns:

If you wish to cancel your order let us know no later than 15 minutes after the time you submit your order by sending us an email at info@theragun.com. Cancellation requests received after 15 minutes are subject to our ability to reroute your order with our carrier. We are happy to attempt to reroute your order, but please know that we might not be able to do so. In this case, you will receive your order and will need to return it to us. Please refer to order return instructions.

If you wish to return your product, please refer to order return instructions.

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