Orders & Shipping FAQs
Can I change the address of my order?

We have a very small window of time after an order is placed to make any changes, however, we’re always happy to assist as best we can. Should you need to make any edits to your order, please contact us at info@theragun.com and we’ll be more than happy to help.

How can I track my order?

Once your order has been placed, you’ll receive a confirmation email with the tracking information. Should you come across any issues with tracking your package, please feel free to reach out to us at info@theragun.com, and we’ll work to resolve the issue as soon as possible.

My order never arrived, what do I do?

For any issues pertaining to your order, please reach out to us at info@theragun.com, and we’ll work with the mail courier to investigate further into the status of your order.

Can I combine coupons or offers?

Offer cannot be combined with any other discounts nor promotions. We can only apply on discount and/or coupon to an order.

How long will it take to receive my package?

Once our warehouse has received your order, it’ll be processed and shipped to you within 2-3 business days. If you haven’t received your package within 4-6 business days, please do not hesitate to reach out to our Customer Experience Team at info@theragun.com and we’ll be more than happy to assist you.

Do you ship to my country?

We ship to many countries around the world. To find out if we can ship to you, check out our map here.

Can I cancel my order after I’ve created it?

We have a very small window of time after an order is placed to make any changes, however, we’re always happy to assist as best we can. Should you need to make any edits to your order, please contact us at info@theragun.com and we’ll be more than happy to help.

More questions? Find answers on our Support page.