PowerDot FAQs
What is PowerDot?

PowerDot's neuromuscular electrical stimulation (NMES) and transcutaneous electrical nerve stimulation (TENS) send electronic pulses to your motor nerves to create muscle contraction and stimulate sensory nerves to temporarily relieve pain.

PowerDot takes the guesswork out of NMES and TENS, a recovery modality usually reserved for athletes and training rooms. The accuracy of pad placement, intensity level, and session time of any muscle stimulation is critically important for safety and efficacy. That's why our smart app finds the precise combination for you, intelligently taking fatigue level, recent activity, and unique needs into account.

What is the difference between the PowerDot 2.0 Uno and Duo?

The Uno is a single PowerDot that allows you to stimulate one side of the body at a time.

The Duo is a pair of PowerDots allowing the user to stimulate both sides of the body or multiple muscle groups at once. With double the pads, Duo cuts your usage time in half while extending their life span. You'll cut down on the number of applications/re-applications to treat any one area.

Either option allows access to all of the pad placements, programs and modalities with the exception of “Long Haul Flight” (only available for Duo use).

How high should I turn up the intensity of my PowerDot product?

Everyone's physiology is different and reactions to muscle stimulation will vary. While our app ensures the safest, most accurate intensity level, pad placements, and session time for your needs, adjusting the intensity level until you see a visual twitch in the muscle being treated is a general rule of thumb. As the smartest muscle stimulator in recovery, PowerDot intelligently takes fatigue level, recent activity, and other unique needs into account when recommending intensity level.

Can I use my Uno as a Duo by buying more pads?

If you currently own an Uno and wish to use as a Duo, all you need is to purchase a second Uno and pair it to your app.

How long do the PowerDot pads last?

PowerDot pad adhesive lasts for about 20 applications, but actual life span may vary. We suggest using an alcohol wipe or saline wipe to clean the skin prior to use. Apply the pads on clean, dry skin, being sure to wipe off any sweat or natural skin oils.

Always store in a cool place.

How do I set up device sharing through my device?

The PowerDot app offers “Device Sharing” for Apple users (not offered for Android) with up to 4 other Apple users. Follow these steps to access this:

1. Prior to setting up “device Sharing” we recommend having team member(s) create their profiles via the app on their Apple device and allow for app notifications to accept the “device Sharing” invite

2. Pair your PowerDots to your app on your Apple device

3. Tap on “My Device” second to last icon on the bottom right

4. Tap on “Set Up Device Sharing”

5. Turn on by tapping on slider

6. “Add Team Member(s)” by entering/adding the email associated with their PowerDot profile

7. The team member would then receive an “in-app” notification to accept the PowerDot

8. “Device Sharing” is now complete

9. Just make sure that other team members have their Bluetooth turned off if they are nearby

How often should I use it? Could I use my PowerDot more than once a day?

In short, yes! We recommend utilizing the Performance programs no more than 1-2 times daily, per muscle group. The Recovery, Wellness, Everyday and TENS programs, can be utilized multiple times daily or as often as needed.

How long does it take to charge my PowerDots?

Charging your PowerDots to full should not take more than 90 minutes. You can charge PowerDots from any micro-USB connection or standard USB-compatible AC charger.

Am I able to make calls or use other apps on my phone while using my PowerDots?

Yes! The PowerDot app and firmware is specifically designed to work independently in such a way that other apps running on your phone, calls or services won’t interfere with active stimulation programs from the PowerDot app.

PowerDot’s firmware is smart enough to independently complete and stop your stimulation session even if the Bluetooth connection is lost between PowerDot and your phone/tablet.

Why do I sometimes only feel stimulation under the rectangular pads?

PowerDot applies electrical impulses to contract or twitch your muscles. The electrical impulse always flows between two points, with one point (or channel) beginning at the rectangular pad and one round pad and the second point/channel between the rectangular pad and the second round pad.

Therefore, if you disconnect the round pads, you won't be able to feel any muscle stimulation at all.

The following factors could be attributed to the difference in your feelings:

  • Positioning of the pads - If the rectangular pad is located closer to the nerve or muscle motor point, the brain could be prioritizing the stimulation feedback signal between the pads. Feel free to experiment with pad position of round pads on the muscle in order to see if you can find a position closer to the muscle belly (where motor points are usually located).   
  • Muscle fatigue - If the muscle fibers under your round pads are significantly tired compared to the muscles under rectangular pad, a higher intensity will be required in order to notice the difference.

In general, if you can see a contraction or twitches under any of the pads, there is absolutely no reason to worry, as your muscles always contract along its full length, between the rectangular pad and each of the round pads.

Could I use my PowerDots while on a plane?

Yes! Once on your flight and in Airplane mode, simply turn Bluetooth back on and you will be able to use all of the PowerDot programs in flight.

Why does one PowerDot feel stronger than the other during use?

There is a possibility of having a minor muscle imbalance. Let’s say you work out 4-5 times a week and use your PowerDots daily for recovery and training. No matter which program is selected, the right side (dominant side) will always fire at a lower intensity with recovery programs because of overcompensation during training. On the other hand, when using the training programs, the left side (non-dominant side) will fire at a lower intensity because it is not put under as much stress as the right side. Now if you swapped the device from left to right you would have to adjust the intensity; this is the easiest way to tell if it is an imbalance.

The following factors may also account for the difference in stimulus during use:

  • Level of battery charge. Make sure the battery charge level is similar on both devices or get a full charge on both devices.
  • Pads setup: make sure that pads setup on one side is mirroring the other side. Both setups should follow the recommended positioning in the app.
  • Some people have difference in sensation and muscle recruitment between left and right sides of the body. In case you still feel the difference, please adjust the intensity for each device separately using the Powerdot mobile app “Device Lock” feature, available from the Stimulation Dashboard in the bottom menu.
  • The linked devices feature allows you to control each PowerDot independently when turned off. You could then turn off link channels and control each cable independently. This is very useful when you are dealing with imbalance/dominance.

If you believe that the above information does not pertain to your situation, please let us know.

Could I use my PowerDots while being active or training?

We recommend sitting or lying down during your PowerDot stimulation sessions with the main objective of developing strong isometric resistance for the heavy muscle contractions, generated by PowerDot.

However, depending on the muscles you’re stimulating and your stimulation program selection, you can also perform other activities (e.g. use your laptop or PC, read a book or watch TV) that will create little or no impact during you PowerDot stimulation.

The PowerDot app provides advice on the recommended stimulation positions for different stimulation programs and muscle groups.

Once your tolerance towards muscle stim increases, you can also try applying various dynamic exercises during use of the Performance program (such as performing air squats during strength/explosive strength contractions over your quads or hamstrings).

NEVER use PowerDot while driving, operating machinery, doing heavy physical training or any other action where involuntary muscle contraction can cause an accident or injury.

How do I reset and pair my PowerDot to a new phone/device?

Pair to a new Apple phone/device

Perform a full factory reset before attempting to pair following the 2 steps below:

1. Reset the PowerDot(s)

  • Turn the PowerDot(s) on
  • Once on, press and hold the power button until the white LED Light begins to blink and turns off

2. Begin the Re-pairing process

  • Open PowerDot app
  • Tap on “My Devices” tab
  • Tap on ""Add Device""
  • Turn on PowerDot
  • Tap on Continue
  • Tap on “Pair” from Bluetooth Pairing Request
  • Repeat steps III – VI for a Duo

If any of these are missed, you could end up with connectivity issues.

Pair to a new Android phone/device

Perform a full factory reset before attempting to pair, please follow the 2 steps below:

1. Reset the PowerDot(s)

  • Turn the PowerDot(s) on
  • Once on, press and hold the power button until the white LED Light blinks and turns off

2. Begin the Re-pairing process

  • Open PowerDot app
  • Tap on “My Devices” tab
  • Tap on ""Rescan""
  • Turn on PowerDot – Only turn one on at a time for Duo
  • Wait for pairing to complete
  • Repeat steps III – V for a Duo

If any of these are missed, you could end up with connectivity issues.

Important Safety and Usage Information

PowerDot Contraindications

PowerDot products should not be used in the following instances:

  • People with electronic devices such as pacemakers and intra-cardiac defibrillators.
  • People suffering from epilepsy.
  • Use during pregnancy.
  • Place of electrodes to the front and sides of the neck.
  • Stimulation of the thoracic area of people with cardiac arrhythmia.
  • Stimulation of the lower legs in cases of venous thrombosis or severe arterial obstruction (ischemia).
  • Stimulation of abdominal area in case of abdominal or inguinal hernia.
  • In case of particular health problems, it is always recommended that you seek the advice of a healthcare professional.
  • NEVER use PowerDot while driving, operating machinery, doing heavy physical training or any other action where involuntary muscle contraction can cause an accident or injury.
PowerDot Return

Your PowerDot is covered by a 30-day money-back guarantee.

PowerDot Warranty

Your PowerDot is covered by a 1-year warranty

More questions? Find answers on our Support page.