General Questions

Do I need to download the app in order to use my device?

You do not need to download the Therabody app in order to use your device, although we highly recommend incorporating it into your wellness routines to elevate your experience to its fullest potential.

What is Therabody?

Now more than ever, it's critical that people have access to safe, effective, high-quality wellness solutions. We imagined a world where whole-body wellness was attainable, effective, and natural—without a laundry list of side effects. We believe that you can feel better naturally, without harmful toxins and chemicals.

We want to give people the ability to help themselves feel better naturally. The success of Theragun Percussive Therapy and the genuine impact it's had on many people's lives helped us realize that there's so much more work to be done in the natural wellness space. There's a need for wellness solutions that are both natural and effective. So, to meet that need, which is bigger than percussive therapy, we've evolved into Therabody. As a tech wellness company, we'll continue to use cutting-edge technology and research to deliver scientifically validated natural products and services that you can trust.

What types of discount or promo codes do you offer?

We are proud to offer a special discount to any active duty military, veterans, law enforcement, and first responders as a way to show our appreciation and support for their service.

Just send in your proof of service (photo ID or other documentation) to our Customer Experience Team at info@therabody.com and we’ll be more than happy to help.

What are the benefits of percussive therapy?

Every day we’re discovering more benefits associated with Theragun Percussive Therapy. Dr. Jason works tirelessly to create and evolve new protocols that have tangible benefits in people’s lives. Some of the most common benefits include:


  • Decreases muscle soreness & stiffness
  • Faster warmup & recovery
  • Increases blood flow
  • Decreases lactic acid
  • Improves range of motion
  • Hydrates tissue
  • Improves stretching ability
What is the Therabody app?

As much as we’re committed to continuous innovation, we understand that innovations only have an impact if people can experience the value they bring. It was important to us that our next line of devices be connected to your life in a more meaningful way, which is why each of our 4th generation percussive therapy devices are Bluetooth enabled and seamlessly integrate with our updated, fully-personalized app experience. Each guided wellness routine we offer was personally conceived of and created by Dr. Jason, and while he can only be in one place at one time, the app provides each person that uses it with a “private appointment” with him when it’s most convenient for you..

We want you to get the most out of your device, so we made percussive therapy smarter. Our app learns from you and delivers guided wellness routines uniquely suited to your behaviors and preferences. Our app also proactively suggests guided wellness routines that help reduce discomfort, stress, and tension. Our goal is to show you all the ways Smart Percussive Therapy can benefit you in your everyday life and become your go-to resource for whole-body wellness.

Through our integration with Apple HealthKit, Google Fit, and Samsung Health, we’ll suggest guided wellness routines to help you discover new and surprising ways to care for your body. The personalization doesn’t end with the app. Our PRO and Elite devices each can store up to three presets locally. Each preset is a unique combination of speed, time, and force depending on the guided wellness routine it stems from. That means that each person’s device is specific to them and can be tailored to their particular needs.

What’s the difference between percussive therapy and vibration therapy?

The main difference between percussive therapy and vibration therapy is that percussive therapy reaches deeper into the muscle, 60% deeper, in fact. While vibration therapy feels good on the surface of the body, it’s a “global” experience as opposed to a targeted one. Percussive therapy targets treatment areas by reaching deep enough into the muscle to increase the amount of blood flow and oxygen needed for efficient treatment and recovery. Also, because Theragun Percussive Therapy devices touch the body and come off of it 40 times per second, the brain does not acclimate to the stimulation, making the therapy more effective.

What is percussive therapy?

Theragun Percussive Therapy is massage reinvented™. Dr. Jason created percussive therapy to increase blood flow and decrease tension deep within the muscle, using scientifically-calibrated combination of speed and depth to treat your muscles comfortably by overriding the pain signals sent to the brain. Theragun Percussive Therapy works because each device offers a unique combination of these three things: Amplitude (depth) Our 16 mm amplitude allows our Theragun devices to treat deep within the muscle to release tension. Frequency (speed) Our 2400 percussion per minute (40 per second) speed allows our devices to override the pain signals to your brain, making the treatment experience more comfortable than manual muscle therapy. Torque (no-stall force) Our devices can withstand up to an additional 60 pounds of applied pressure—without stalling—so you can most effectively treat the areas that need it.

Is the app going to store my personal information?

The health and activity data collected on your Therabody app stays there, period. At Therabody, we understand your health and activity data is yours and yours alone. We don’t collect, sell, or share any of your data, ever. In fact, feel free to test this by activating Airplane Mode on your phone. You’ll see that the app continues to work independently of any signal, as all of your data is stored locally on your device.

Theragun Devices 

What are the key features of Theragun PRO?

Key features include:

  • Proprietary brushless commercial-grade motor with QuietForce Technology™
  • Smart Percussive Therapy™ with Bluetooth connectivity
  • 3 built-in app-guided preset routines
  • OLED screen
  • Customizable speed range (1750-2400 PPMs)
  • Force meter
  • Adjustable arm for full-body reach
  • Delivers up to 60lbs of no-stall force
  • Wireless charging enabled
  • Theragun Triangle ergonomic handle design
  • Industry-leading 2-year warranty

Included with purchase:

  • Hard case
  • 6 attachments in pouch
  • 2 swappable lithium-ion batteries for continuous run-time (150 minutes each)
  • Lithium-ion battery charger

What is the Theragun return policy?

We want you to love your Theragun product as much as we do. If there is any reason you are not satisfied, you have 30 days from purchase to return it with a money-back guarantee.

If you purchased from a retail partner please return the item directly to them.

For orders made on our website:

1. Returns are accepted within the first 30 days from the date of purchase.

2. Once we receive your email, a member of our team will provide you with a Return Authorization Form to complete and send back to us. The form must be included with your return. Please keep in mind, we don’t cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.

3. Once we receive the return device to our warehouse, it will take approximately 2 business days to process a refund.

4. Once we issue a refund, it can take 5-7 business days for it to reflect in your original method of payment.

Please note all returns must include a Return Authorization Form. We must receive the items within 30 days of purchase. Please reach out to our Customer Experience Team via email at info@therabody.com

What is the battery life on the Theragun PRO?

The Theragun PRO is equipped with 2 external lithium-ion batteries with 150 minutes of battery life each. They are interchangeable for continuous run-time - charge one while the other is in use. This is double the length of time than that of the G3PRO, which makes continuous use that much easier.

How many speeds does the Theragun Prime have?

The Theragun Prime comes equipped with a 5-speed range with customizable speed through our app.

What are the key features of the Wave Roller?

Key features include:

  • 5-speed settings for a customized experience
  • 3-hour battery life for sustained use
  • 12 inches long for full-body treatment
  • Hypo-allergenic EVA high-density foam for full-body support

Smart features:

  • Wireless charging enabled
  • Bluetooth connectivity

Included with purchase:

  • Charger
  • Deluxe carrying bag

*Add-on Feature: Multi-Device Wireless Charger available for purchase which charges your Wave Roller, in addition to the Theragun PRO and Theragun Elite devices.

What makes the Theragun Elite’s deep muscle treatment so effective?

The Theragun Elite has a 16mm amplitude that reaches 60% deeper into the muscle than consumer-grade vibration massagers to stimulate circulation, generate heat, and release your deepest tension. Our brand new proprietary brushless motor uses QuietForce Technology, delivering the unrivaled and renowned Theragun power, all while being quieter than ever.

What is the Theragun PRO?

The Theragun PRO is a professional percussive therapy device that is powerful, quiet, and in a league of its own. Top-of-the-line, commercial-grade deep muscle treatment meets personalized, guided app experiences that help to reduce muscle soreness, improve mobility, and increase relaxation. With a rotating arm, continuous battery life, and an industry-leading 2-year warranty, the Theragun PRO is the advanced, professional-grade recovery tool of choice for professionals and everyday people worldwide.

What makes the Theragun PRO’s deep muscle treatment so effective?

The Theragun PRO has a 16mm amplitude that reaches 60% deeper into the muscle than consumer-grade vibration massagers to stimulate circulation, generate heat, and release your deepest tension. Thanks to a remarkably quiet, proprietary brushless motor that delivers the signature Theragun power, amplitude, and effectiveness, this professional percussive therapy device stands in a league of its own.

How is the 4th generation still powerful yet quieter?

Our 4th generation devices are now quieter than ever thanks to our new proprietary brushless motor with QuietForce Technology™. We built a motor that would maintain our industry-leading treatment depth and strength all while operating as quietly as we wanted.

What is the difference between the 4th generation of devices and previous generations?

Our significant investments in engineering, technology, product, and software development are the reason we are the only company with four generations of products in the industry.

GEN 1
2016 G1

A simple and effective, single-speed, percussive therapy device. A powerful deep muscle treatment with the ability to relieve tension quickly—the product responsible for creating the massage gun category.

Additional features include:

  • Industrial-grade motor
  • Single-speed
  • Press-and-hold power
  • Single grip

GEN 2
2017 G2PRO

Percussive therapy at the press of a button. A more sophisticated multi-grip design with an on/off switch and unique attachments for a more convenient, user-friendly experience.

Additional features include:

  • Industrial-grade motor
  • Single-speed
  • On/off switch
  • Multi-grip

GEN 3
2019 G3PRO

Percussive therapy with an elevated design. A more advanced way to care for your body with a patented Theragun Triangle, industrial-grade Japanese motor, closed-cell foam attachments, and additional device options—G3 and liv.

Additional features include:

  • Industrial-grade motor
  • Proprietary gear box 50% quieter than the G2PRO
  • 2-speed functionality
  • Theragun Triangle for improved ergonomics
  • Added closed-cell foam attachments
  • Improved battery life

GEN 4
2020 Theragun PRO

Percussive therapy gets smarter with Bluetooth® connectivity and a personalized app experience. A remarkably quiet, proprietary motor that delivers the signature Theragun power, amplitude, and effectiveness.

Additional features include:

  • Proprietary brushless commercial-grade motor with QuietForce Technology™
  • Smart Percussive Therapy™ with Bluetooth connectivity
  • Customizable speed range
  • App integration
  • Wireless charging
  • Two times the battery life of G3PRO
  • OLED screen
  • 3 built-in app-guided preset routines
  • 7 attachments

What is the Theragun Prime?

The Theragun Prime is the perfect balance of strength and style. With our intuitive app as your guide, the Theragun Prime offers deep muscle treatment simplified for your needs with the essential percussive therapy features to release everyday stress and strain.

What is QuietForce Technology™?

Our brand new proprietary brushless motor uses QuietForce Technology to deliver unrivaled Theragun power all while being quieter than ever. No brushless motor on the market was capable of quietly providing the Theragun standard of power, so we invented our own. Every 4th generation device treats your muscles 60% deeper than consumer-grade vibration massagers while blending into the background thanks to the dramatic reduction in sound.

How many speeds does the Theragun Elite have?

The Theragun Elite has a customizable speed range of 1750 - 2400 PPMs (percussions per minute).

How many speeds does the Theragun PRO have?

The Theragun PRO has a customizable speed range of 1750 - 2400 PPMs (percussions per minute).

General Safety
  • Before using or charging the Theragun or lithium-ion batteries, read all of the instructions and cautionary markings in this manual, on the charger, on the battery, and on the Theragun device. Please note: new batteries must be charged before first use.
  • Do not place your finger or any objects near the metal piston above the attachment while the Theragun is in use or immediately after use. The metal piston can become extremely hot.
  • Do not use any attachments or batteries other than the ones provided by Therabody and use only as instructed by Therabody.
  • Do not use the Theragun above your adam’s apple or C4, on your head or near your genitalia.
  • Do not get hair caught in the attachment arm or in any other moving part on the Theragun.
  • This product is not intended to diagnose, treat, or prevent any diseases.
  • Do not use on any open wounds or surgical incisions prior to stitches.
  • Do not get the Theragun wet other than by cleaning it with a magic eraser or a lightly damp towel.
  • Do not block the vents of the motor.
  • Do not reverse the polarity of the battery by inserting it upside down - only insert with the flat side facing the sliding button.
  • To extend the life of the battery, remove the battery from the charger once the light stops flashing.
  • If you are pregnant, please consult your physician before use.
What attachments can be used with the Theragun Prime?

The Theragun Prime comes with 4 attachments, including the Dampener, Standard Ball, Thumb, and Cone. Each of our attachments is designed to treat specific areas of your body comfortably. Every attachment has a unique firmness and shape to ensure the right treatment in the right area. Our attachments are made with closed-cell foam to easily glide over skin without absorbing lotions, sweat, oils, or TheraOne CBD products. The attachments are easy to swap out so that you can get the custom treatment you need when you need it.

How do I travel with the Theragun mini?

The Theragun mini is our most portable device to date, capable of traveling with you wherever you go.

What attachments can be used with the Theragun mini?

The Theragun mini comes equipped with the Standard Ball attachment, but is compatible with all Theragun attachments other than those compatible with the Theragun liv.

What are the key features of the Theragun mini?

Key features include:

  • Proprietary brushless motor with QuietForce Technology™
  • Ultra-portable
  • 3 speeds (1750, 2100, 2400 PPMs)
  • Ergonomic grip
  • Internal lithium-ion battery (150 minutes)
  • 1-year warranty

Included with purchase:

  • Soft case
  • Standard ball attachment
  • Power adapter

What is the Theragun Elite?

The Theragun Elite is premium, effective, and elevated. The elegantly designed ultimate wellness partner is our quietest smart percussive therapy device. It integrates with a personalized app experience to reduce your tension, whether it comes from everyday life, work, or workouts.

What makes the Theragun Prime’s deep muscle treatment so effective?

The Theragun Prime has a 16mm amplitude that reaches 60% deeper into the muscle than consumer-grade vibration massagers to stimulate circulation, generate heat, and release your deepest tension, all while making hardly any sound.

What attachments can be used with the Theragun Elite?

The Theragun Elite comes with 5 attachments, including the Dampener, Standard Ball, Thumb, Cone, and Wedge. Each of our attachments is designed to treat specific areas of your body comfortably. Every attachment has a unique firmness and shape to ensure the right treatment in the right area. Our attachments are made with closed-cell foam to easily glide over skin without absorbing lotions, sweat, oils, or TheraOne CBD products. The attachments are easy to swap out so that you can get the custom treatment you need when you need it.

What is the battery life on the Theragun mini?

The Theragun mini comes equipped with an internal lithium-ion battery that can run for up to 150 minutes when fully charged.

What is the Wave Roller?

Introducing the newest member of our whole-body wellness line: the Wave Roller™. At Therabody, we’re committed to finding more solutions to change the way you move. The Wave Roller is a Bluetooth enabled, smart vibrating foam roller with five intensity settings, that can be used to accelerate your warm-up and recovery, increase blood flow, enhance mobility, and release tension at any time. Stay connected and access customized routines with our Therabody app integration.

How many speeds does the Theragun mini have?

The Theragun mini comes equipped with 3 speed options (1750, 2100, 2400 PPMs).

Device Care Instructions

Only clean your device with a magic eraser or with a lightly damp cloth.

What is the the Theragun mini?

The Theragun mini is portable treatment packed with power, providing Theragun quality, anytime, anywhere. Theragun mini is your pocket-sized partner, giving you Theragun quality muscle treatment with unparalleled portability. Compact but powerful, Theragun mini is the most agile massage device that goes wherever you do.

What is the battery life on the Theragun Elite?

The Theragun Elite comes equipped with an internal lithium-ion battery that can run for up to 120 minutes when fully charged.

What are the key features of the Theragun Elite?

Key features include:

  • Proprietary brushless motor with QuietForce Technology™
  • Smart Percussive Therapy™ with Bluetooth connectivity
  • 3 built-in app-guided preset routines
  • OLED screen
  • Customizable speed range (1750-2400 PPMs)
  • Force meter
  • Delivers up to 40 lbs of no-stall force
  • Wireless charging enabled
  • Internal lithium-ion battery (120 minutes)
  • Theragun Triangle ergonomic handle design
  • 1-year warranty

Included with purchase:

  • Hard case
  • 5 attachments
  • Power adapter

What is the battery life on Theragun Prime?

The Theragun Prime comes equipped with an internal lithium-ion battery that can run for up to 120 minutes when fully charged.

What attachments can be used with the Theragun PRO?

The Theragun PRO comes with 6 attachments, including a brand new Supersoft™ head for more sensitive areas. Each of our attachments is designed to treat specific areas of your body comfortably. Every attachment has a unique firmness and shape to ensure the right treatment in the right area. Our attachments are made with closed-cell foam to easily glide over skin without absorbing lotions, sweat, oils, or TheraOne CBD products. The attachments are easy to swap out so that you can get the custom treatment you need when you need it.

What are the key features of the Theragun Prime?

Key features include:

  • Proprietary brushless motor with QuietForce Technology™
  • Smart Percussive Therapy™ with Bluetooth connectivity
  • App-guided routines
  • 5-speed range with customizable speed through our app
  • Delivers up to 30 lbs of no-stall force
  • Force meter
  • Delivers up to 40 lbs of no-stall force
  • Internal lithium-ion battery (120 minutes)
  • Theragun Triangle ergonomic handle design
  • 1-year warranty

Included with purchase:

  • Pouch
  • 4 attachments
  • Power adapter

Theragun Accessories 

How long does it take to fully charge the Theragun PRO using the Wireless Charging Stand?

If your Theragun PRO’s battery has died, the Theragun PRO Wireless Charging Stand will fully charge the battery within 125 minutes.

How often should I replace my attachments?

We recommend changing your device attachments every 60-90 days, depending on the amount of times they are used during treatments.

All attachments are covered by a 30 day limited warranty.

Why are there different attachments, and what do they do?

Each of our attachments is designed to treat specific areas of your body comfortably. Every attachment has a unique firmness and shape to ensure the right treatment in the right area. Our attachments are made with closed-cell foam to easily glide over skin without absorbing lotions, sweat, oils, or TheraOne CBD products. The attachments are easy to swap out so that you can get the custom treatment you need when you need it. Dampener- Used mostly for tender or bony areas. Perfect for overall use. Large Ball- Used mostly for treatment of large muscle groups. Commonly used on glutes, hamstrings, and quads. Standard Ball- Perfect for overall use on large and small muscle groups. Cone- Used mostly for pinpoint muscle treatment and commonly used on smaller muscle groups including the hands and feet. Thumb- Used mostly for trigger points and the lower back. Wedge- Perfect for shoulder blades and IT bands and commonly used for “scraping” and “flushing,” which help to decrease the amount of lactic acid in muscles. Supersoft™-Theragun’s version of vibration therapy and mostly used for sensitive areas, including bones. Includes 1 durable base and 3 hygienic, soft foam replaceable attachments.

How long does it take to fully charge the Theragun Elite using the Wireless Charging Stand?

If your Theragun Elite’s battery has died, the Theragun Elite Wireless Charging Stand will fully charge the battery within 110 minutes.

How long does it take to fully charge a 4th generation device using the Multi-Device Wireless Charger?

Depending on the product placed on the disk, the amount of time it would take to fully charge the device may vary. Please note: only the Theragun PRO, Theragun Elite, and Wave Roller have wireless charging capabilities. The Theragun Prime and Theragun mini cannot be used with this accessory.

Orders & Shipping

Can I change the address of my order?

We have a very small window of time after an order is placed to make any changes, however, we’re always happy to assist as best we can. Should you need to make any edits to your order, please contact us at info@theragun.com and we’ll be more than happy to help.

How can I track my order?

Once your order has been placed, you’ll receive a confirmation email with the tracking information. Should you come across any issues with tracking your package, please feel free to reach out to us at info@theragun.com, and we’ll work to resolve the issue as soon as possible.

My order never arrived, what do I do?

For any issues pertaining to your order, please reach out to us at info@theragun.com, and we’ll work with the mail courier to investigate further into the status of your order.

Can I combine coupons or offers?

Offer cannot be combined with any other discounts nor promotions. We can only apply on discount and/or coupon to an order.

How long will it take to receive my package?

Once our warehouse has received your order, it’ll be processed and shipped to you within 2-3 business days. If you haven’t received your package within 4-6 business days, please do not hesitate to reach out to our Customer Experience Team at info@theragun.com and we’ll be more than happy to assist you.

Do you ship to my country?

We ship to many countries around the world. To find out if we can ship to you, check out our map here.

Can I cancel my order after I’ve created it?

We have a very small window of time after an order is placed to make any changes, however, we’re always happy to assist as best we can. Should you need to make any edits to your order, please contact us at info@theragun.com and we’ll be more than happy to help.

The Therabody Network

What is the Therabody Network?

Therabody Network members are certified professionals who are masters in the wellness world. They are passionate about sharing natural and premium health solutions with their clients, and believe in the life-changing benefits of Smart Percussive Therapy ™.

How do I join the Therabody Network?

Professionals can apply to join at Therabody.com/network. We’ll review each submission and reach out if any additional information is needed. It’s time to take your community’s health to the next level.

What are the benefits of joining the Therabody Network?

As a member, you’ll have the opportunity to exclusively share Therabody products and offers not available to the public, and in return, receive special rewards and member benefits.

Warranty: Replacements & Returns

Important Safety Instructions

We strive to make the Theragun as safe as possible. This is an advanced mechanical tool with electric components. If the Theragun and its accessories are not used or maintained properly, there is a risk of fire, electric shock, or injury. When using the Theragun, these basic precautions should always be followed including:

USE ONLY AS INSTRUCTED. Use the device as described in the Instruction Manual. Use only Theragun recommended accessories and replacement parts. Do not carry out any maintenance other than as advised by Theragun.

NOT FOR CHILDREN. Theragun devices and chargers are not intended for use by young children or persons with reduced physical, sensory or reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction by a responsible person. Do not allow any Theragun device to be used as a toy. Close attention is necessary when used by or near children. Children should be supervised to ensure that they do not play with Theragun devices or chargers.

DO NOT PULL OUT THE BATTERY WHILE THE THEARAGUN DEVICE IS ON.

REDUCING RISK OF INJURY. Charge each Theragun device with the designated Theragun charger. Other chargers may cause personal injury or damage. Do not connect the Theragun device to a power supply plug or car cigarette lighter. The internal battery will be permanently disabled or damaged.

USE THE THERAGUN DEVICE ONLY WITH THERAGUN BATTERIES. Use of other batteries may result in a risk of fire, electric shock, or personal injury.

CHARGING LOCATIONS. The Theragun should be charged indoors in a well ventilated, dry location. Do not charge the Theragun outdoors, in a bathroom or within 10 feet (3.1 meters) of a bathtub, or pool. Do not use the Theragun or charger on wet surfaces and do not expose the charger to moisture, rain, or snow. Do not use the Theragun or charger in the presence of explosive atmospheres (gaseous fumes, dust, or flammable materials). Sparks may be generated, possibly causing a fire.

UNPLUGGING THE CHARGER. Pull the plug, not the cord, to reduce the risk of damage to the electrical plug and cord. Never carry the charger by its cord. Keep the cord away from heat, oil, and sharp edges. Do not use or charge with a damaged cord. Do not stretch the charger cord or place the cord under strain. Keep the cord away from heated surfaces. Do not handle the charger, including the charger terminals or Theragun with wet hands.

CHARGER CARE. Unplug the charger when not in use. Unplug the charger from the outlet when not in use for extended periods. Make sure the charger cord is located so that it will not be stepped on, tripped over, or otherwise subjected to damage or stress. Have a damaged charger replaced immediately.

DO NOT OVERCHARGE. Do not leave the battery in the charger for more than an hour after the battery has been fully charged. The battery includes a protection system to avoid the risk of overcharging. However, overcharging may reduce its life over time.

DO NOT BLOCK MOTOR VENTS. Do not put any obstructions into vents. Do not use it if any vent is blocked. Keep free of dust, lint, hair, and anything that may reduce airflow. Keep hair, loose clothing, and fingers from vents and moving parts.

DO NOT BURN OR INCINERATE THE THERAGUN OR ITS BATTERY. The battery may explode, causing personal injury or damage. Toxic fumes and materials are created when the battery is burned.

DO NOT CRUSH, DROP, OR DAMAGE THE THERAGUN CHARGER. Do not use a charger that has received a sharp blow, has been dropped, run over, or damaged in any way.

BATTERY CHEMICALS CAUSE SERIOUS BURNS. Never allow the internal battery to come into contact with the skin, eyes, or mouth. If a damaged battery leaks chemicals, use rubber or neoprene gloves to dispose of it. If skin is exposed to battery fluids, wash with soap and water and rinse with vinegar. If eyes are exposed to battery chemicals, immediately flush with water for 20 minutes and seek medical attention. Remove and dispose of contaminated clothing.

DO NOT SHORT CIRCUIT. A battery will short circuit if a metal object makes a connection between the positive and negative contacts on the battery or the 12V connector. A short-circuited battery may cause fire and personal injury.

DO NOT OPERATE UNDER BLANKET AND PILLOW. Excessive heating can occur and cause fire, electric shock, or injury.

STORING THERAGUN DEVICES AND CHARGER. Store in a cool, dry place. Only charge the device when the ambient temperature is between 0°C/32°F and 40°C/104°F. Do not store the device where temperatures may exceed 40°C/104°F such as in direct sunlight, in a vehicle, or metal building during the summer.

DISPOSING OF BATTERIES. The Theragun lithium-ion batteries are more environmentally friendly than some other types of batteries. Always dispose of the batteries according to federal, state, and local regulations. Contact a recycling agency in your area for recycling locations. Even discharged batteries contain some energy. Before disposing of, use electrical tape to cover the 12V connector to prevent the battery from shorting, which could cause a fire or explosion.

DO NOT DISASSEMBLE. Disassembly or incorrect reassembly may result in the risk of electric shock, fire, or exposure to battery chemicals. The warranty will be void if the device, or charger are disassembled or if any parts have been removed.

SERVICE. If the Theragun battery or charger is not working properly, has received a sharp blow, has been dropped, damaged, left outdoors, or dropped into water, do not use and contact Therabody by emailing info@therabody.com for repair or service. Do not attempt to repair or disassemble any Theragun device which may result in an electric shock or fire.

DO NOT USE WHILE BATHING OR IN TUB OR SINK. Do not place the Theragun or charger where it can fall into a tub or sink. Do not place in or drop into water or other liquid. Do not reach for an appliance that has fallen into water. Unplug immediately.

THERMAL LIMITER. The Theragun has an automatic reset thermal limiter that shuts off the Theragun to prevent overheating and fire.

How long is my device covered under the limited warranty?

Theragun devices are manufactured with high-quality industrial parts designed to last. If any malfunctions occur, your limited warranty covers:.

Theragun PRO

  • Device & charger: 2 years
  • Lithium-ion batteries: 90 days
  • World travel charger: 1 year (2 years in the EU)
  • Wireless charging stand: 1 year (2 years in the EU)
  • Attachments: 30 days

Theragun Elite

  • Device & charger: 1 year (2 years in the EU)
  • Wireless charging stand: 1 year (2 years in the EU)
  • Power adapter: 1 year (2 years in the EU)
  • Attachments: 30 days

Theragun Prime

  • Device & charger: 1 year (2 years in the EU)
  • Charging stand: 1 year (2 years in the EU)
  • Power adapter: 1 year (2 years in the EU)
  • Attachments: 30 days

Theragun mini

  • Device & charger: 1 year (2 years in the EU)
  • Charging stand: 1 year (2 years in the EU)
  • Power adapter: 1 year (2 years in the EU)
  • Attachments: 30 days

G3PRO

  • Device & charger - 2 years
  • Lithium-ion batteries - 90 days
  • World travel charger - 1 year (2 years in the EU)
  • Charging stand - 1 year (2 years in the EU)
  • Attachments: 30 days

G3

  • Device & charger - 1 year (2 years in the EU)
  • Charging stand - 1 year (2 years in the EU)
  • Power adapter - 1 year (2 years in the EU)
  • Attachments - 30 days

liv

  • Device & charger - 1 year (2 years in the EU)
  • Charging stand - 1 year (2 years in the EU)
  • Power adapter - 1 year (2 years in the EU)
  • Attachments: 30 days

What is covered under warranty for Theragun Devices?

To have the Theragun device or a part repaired or replaced under warranty, it must be returned with freight prepaid and insured to Therabody. This warranty does not apply to damage that Therabody determines to be from repairs made or attempted by anyone other than Therabody authorized personnel, including misuse, alterations, abuse, normal wear and tear, lack of maintenance, or accidents. For any warranty issues, please email info@therabody.com.

Therabody does not authorize anyone, including, but not limited to, retailers, remote purchasers or the subsequent consumer purchaser of the product from a retailer to obligate Therabody in any way beyond the terms set forth herein.

This warranty does not cover damage caused by misuse or abuse, accident, liquids, including but not limited to, water or lotions, the attachment of any unauthorized accessories, alteration to the product, improper use, unauthorized repairs or modifications, improper use of electrical power supply, loss of power, variation in line voltage, dropped product, malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance, transportation damage, theft, neglect, vandalism or environmental conditions, loss of use during the period the product is at the Theragun repair facility or otherwise awaiting parts or repair or any other conditions whatsoever that are beyond the control of Therabody.

This warranty provided herein shall be the sole and exclusive warranty. There shall be no other warranties expressed or implied, including any implied warranty of merchantability or fitness, or any other obligation on the part of the company with respect to products covered by this warranty. Therabody shall have no liability for any incidental, consequential or special damages. In no event shall this warranty require more than the repair or replacement of any part or parts which is found to be defective within the effective warranty period. No refunds will be given. If replacement parts for defective and materials are not available, Therabody reserves the right to make product substitutions in lieu of repair or replacement.

This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but not limited to the sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired, replaced, altered, or modified without the prior express and written consent of Theragun, Inc.

This warranty provides you with specific legal rights. You may have additional rights, which may vary from state to state. Because of individual state regulations, some of the above limitations and exclusions may not apply to you.

This warranty is effective for all Theragun products purchased through a Therabody website within the timelines covered. Any modifications or adaptation to enable it to operate in any other country are not covered under this warranty.

What is your return policy?

We want you to love your Theragun as much as we do. If there is any reason you are not satisfied with your Theragun, you have 30 days to return it with a money-back guarantee.

If you purchased from a retail partner please return the item directly to them.

For orders made on our website:

1. Returns are accepted within the first 30 days from the date of purchase.

2. Once we receive your email, a member of our team will provide you with a Return Authorization Form to complete and send back to us. The form must be included with your return. Please keep in mind, we don’t cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.

3. Once we receive the return device to our warehouse, it will take approximately 2 business days to process a refund.

4. Once we issue a refund, it can take 5-7 business days for it to reflect in your original method of payment.

All orders US orders must ship returns to Long Beach, California, USA. Exact return addresses will be provided by our customer experience team during the return process.

Please note all returns must include a Return Authorization Form. We must receive the items within 30 days of purchase. Please reach out to our Customer Experience Team via email at info@theragun.com